Terms of Use | Golden Mailer

GOLDEN MAILER

Effective Date: October 20, 2026

Introduction

Welcome to Golden Mailer.

These Terms of Use and Advertising Services Agreement (collectively, the “Terms”) govern access to and use of Golden Mailer’s website, advertising products, marketing services, and related offerings.

Golden Mailer (hereinafter referred to as “GM,” “Golden Mailer,” “we,” “us,” or “our”) provides advertising, marketing, printing, direct mail, and digital marketing services to businesses and organizations.

These Terms apply to customers who purchase services directly from Golden Mailer, through its representatives, by telephone, electronically, or through its website.

By accessing our website, purchasing advertising services, submitting an advertising order, or otherwise engaging Golden Mailer to provide services, you agree to these Terms, subject to applicable law and any separately executed agreement.

If you do not agree to these Terms, you should discontinue use of the website and refrain from purchasing our services.

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1. General Terms and Services

Golden Mailer is an advertising and marketing company providing services designed to help businesses reach potential customers through traditional and digital advertising.

Services may include, but are not limited to:

Direct mail advertising
LocalBuzz Magazine advertising
Postcard advertising and mailing
Advertising inserts and printed promotional materials
Graphic design and advertising production
Website design and development
Search engine optimization (SEO)
Pay-per-click advertising (PPC)
Google Ads campaign management
Social media advertising and management
Email marketing
Digital display advertising
Geographic and demographic advertising targeting
Advertising analytics, call tracking, and performance reporting
Other related advertising and marketing services

Services are provided according to the specifications, pricing, schedules, and conditions established in an applicable advertising order, proposal, invoice, or service agreement.

Golden Mailer reserves the right to modify, discontinue, or introduce services at its discretion, subject to existing contractual obligations.

2. Customer Accounts and Responsibilities

Customers agree to provide accurate, complete, and current information when purchasing or requesting services.

Customers are responsible for ensuring that all information submitted to Golden Mailer is accurate and that they have the authority to enter into advertising agreements on behalf of their business or organization.

Customers agree to:

Provide accurate business and billing information.
Supply advertising materials within established deadlines.
Review and approve advertisements when requested.
Ensure advertising content complies with applicable laws and regulations.
Maintain the confidentiality of any account credentials.
Promptly notify Golden Mailer of unauthorized account activity.
Pay all applicable charges according to the agreed payment terms.

Customers are responsible for the activities of employees, representatives, or authorized individuals acting on their behalf.

3. Acceptable Use and Prohibited Advertising

Golden Mailer is committed to maintaining the integrity of its advertising services and protecting its customers, business partners, and the public.

Golden Mailer reserves the right to reject, suspend, or discontinue advertising that violates applicable laws, these Terms, or established advertising standards.

Prohibited activities include:

Publishing false, misleading, deceptive, or fraudulent advertising.
Promoting illegal products, services, or activities.
Infringing upon copyrights, trademarks, or other intellectual property rights.
Using advertising materials without appropriate authorization.
Distributing unlawful, threatening, harassing, or defamatory content.
Submitting advertising containing materially inaccurate claims.
Engaging in fraudulent payment activities.
Attempting unauthorized access to Golden Mailer’s systems.
Interfering with website operations or advertising services.
Using Golden Mailer’s services to violate applicable privacy, consumer protection, or advertising laws.

Golden Mailer may decline advertising that it reasonably determines could create legal liability, damage its reputation, or adversely affect its customers or business partners.

4. Advertising Orders and Agreements

Advertising services may be purchased through written proposals, advertising agreements, invoices, electronic orders, or authorized Golden Mailer representatives.

An advertising order becomes binding when accepted by Golden Mailer and the customer, subject to applicable law.

Each advertising order may specify:

Advertising product or service
Campaign duration
Publication or distribution schedule
Advertising placement
Geographic distribution area
Advertising quantity or estimated audience
Design requirements
Pricing and payment terms
Artwork approval deadlines
Cancellation conditions

Any modifications to an accepted advertising order must be approved by Golden Mailer.

Where an advertising order conflicts with these Terms, the specifically negotiated provisions of the accepted advertising order will control for that purchase.

5. Advertising Design and Approval

Golden Mailer may provide graphic design, advertising layout, copywriting, and related creative services.

Customers are responsible for reviewing all advertising materials submitted for approval.

Customer approval confirms acceptance of the advertisement’s content, including:

Business name and contact information
Advertising offers and promotional details
Pricing and expiration dates
Images and graphics
Spelling and grammar
Legal disclaimers
Advertising claims
Other information appearing in the advertisement

Golden Mailer will make reasonable efforts to produce advertising consistent with approved materials.

Once an advertisement has been approved and released for production, changes may not be possible.

Changes requested after production deadlines may result in additional charges or delayed publication.

Golden Mailer is not responsible for inaccuracies contained in materials that the customer has approved, except to the extent caused by Golden Mailer’s unauthorized changes, misconduct, or other liability that cannot lawfully be excluded.

6. Printing, Mailing, and Distribution

Golden Mailer provides direct mail advertising, printed advertising products, and related distribution services.

Printing and mailing schedules are estimates unless expressly guaranteed in writing.

Actual delivery may be affected by:

Postal service operations
Weather conditions
Printing and production delays
Transportation disruptions
Government actions
Labor interruptions
Other circumstances beyond Golden Mailer’s reasonable control

Golden Mailer will make commercially reasonable efforts to meet established production and distribution schedules.

Customers acknowledge that mailing quantities, delivery dates, and geographic distribution may be subject to reasonable variations.

Golden Mailer does not guarantee that every intended household will receive or review an advertisement.

Postal delivery is ultimately subject to the operations and requirements of the applicable postal service.

Any claim involving a material printing or distribution error must be submitted to Golden Mailer in writing within 30 days after the scheduled distribution date, unless a longer period is required by law or the applicable advertising agreement.

Golden Mailer will review reported errors and determine an appropriate remedy consistent with the applicable agreement and law.

7. Digital Advertising and Third-Party Platforms

Golden Mailer may manage digital advertising campaigns through third-party platforms and service providers.

These may include search engines, social media platforms, advertising networks, website hosting providers, email marketing platforms, and analytics services.

Customers acknowledge that third-party platforms maintain independent policies, procedures, algorithms, and operating requirements.

Golden Mailer does not control these third-party systems.

Digital advertising results may be affected by:

Changes to search engine algorithms
Advertising platform policies
Market competition
Consumer behavior
Advertising budgets
Geographic targeting
Website performance
Third-party system availability

Golden Mailer cannot guarantee specific advertising placements, search rankings, impressions, clicks, leads, conversions, or sales unless expressly stated in a written agreement.

Customers agree to comply with applicable third-party advertising platform policies.

Golden Mailer may modify campaign settings when reasonably necessary to comply with platform requirements or improve campaign performance within the agreed scope of services.

8. Website Design and Development

When Golden Mailer provides website design or development services, the scope of work will be established in the applicable proposal or service agreement.

Customers agree to provide necessary materials, content, approvals, and access credentials.

Project timelines may be affected by delays in receiving required customer information.

Unless otherwise agreed in writing:

Third-party hosting, domain registration, and software subscriptions may involve separate charges.
Customers remain responsible for the accuracy and legality of website content they supply.
Additional features or revisions outside the agreed project scope may result in additional fees.
Website functionality may depend on third-party technologies and service providers.
Golden Mailer does not guarantee uninterrupted website availability.

Ownership, licensing, and transfer of completed website materials will be governed by Section 12 and any applicable written service agreement.

9. Email Marketing and Customer Data

Customers using Golden Mailer’s email marketing services agree to comply with applicable laws governing commercial electronic communications, privacy, and consumer protection.

Customers are responsible for ensuring that contact information and marketing lists they provide have been obtained and may be used lawfully.

Customers agree not to provide purchased, harvested, or otherwise improperly obtained email lists for unauthorized marketing activities.

Customers are responsible for ensuring that their campaigns contain required sender identification, disclosures, and unsubscribe mechanisms.

Golden Mailer may refuse or discontinue email campaigns that it reasonably believes violate applicable laws or service provider requirements.

Golden Mailer may use customer-provided information only as authorized by the applicable agreement, these Terms, and relevant privacy requirements.

10. Advertising Performance and Results

Golden Mailer strives to provide effective advertising solutions that help customers increase visibility and attract potential customers.

However, advertising performance depends on numerous factors outside Golden Mailer’s control.

These factors may include:

Consumer demand
Economic conditions
Advertising competition
Product or service pricing
Customer reputation
Market conditions
Advertising content
Geographic targeting
Customer follow-up and sales practices

Golden Mailer does not guarantee any specific number of leads, telephone calls, website visits, customers, sales, or revenue unless expressly agreed in writing.

Historical performance, testimonials, case studies, and marketing projections are illustrative and do not guarantee future results.

Advertising reports and analytics may include information obtained from third-party platforms and tracking services.

Such information may be subject to measurement limitations, attribution differences, reporting delays, or inaccuracies.

11. Payment Terms, Cancellations, and Refunds

Customers agree to pay all fees associated with their advertising orders and services.

Payment amounts, due dates, billing frequency, and applicable charges will be identified in the relevant advertising order, invoice, or service agreement.

Unless otherwise specified in writing, payment is due according to the terms stated on the invoice.

Golden Mailer may suspend services for overdue payments after providing any notice required by applicable law or the governing agreement.

Cancellations

Cancellation requests must be submitted to Golden Mailer in writing.

Cancellation eligibility and any associated charges depend on the services purchased, the applicable agreement, and the stage of production.

For printed advertising, cancellation may not be possible once printing, production, or mailing commitments have begun.

For digital advertising, cancellation may require reasonable processing time and may remain subject to charges already incurred.

Customers remain responsible for authorized services performed and noncancelable third-party expenses incurred before the effective cancellation date.

Refunds

Refunds, credits, or other remedies will be determined according to the applicable service agreement and governing law.

Golden Mailer will not unreasonably withhold refunds that are required by law or expressly promised in a written agreement.

Any approved refund will be processed using a reasonable payment method.

12. Intellectual Property and Creative Materials

All trademarks, logos, website content, and proprietary materials belonging to Golden Mailer remain the property of Golden Mailer or their respective owners.

Customers retain ownership of trademarks, logos, photographs, and other materials they provide, subject to any applicable third-party rights.

By submitting materials for advertising, customers grant Golden Mailer a nonexclusive license to reproduce, modify as necessary for production, display, publish, and distribute those materials solely for purposes of performing the requested services.

Customers represent that they possess the rights and permissions necessary to authorize such use.

Unless otherwise specified in a written agreement, Golden Mailer retains ownership of its preexisting templates, production methods, software, design systems, and other proprietary materials.

Ownership and permitted use of custom creative deliverables will be determined by the applicable written agreement.

Customers may not reproduce or commercially exploit Golden Mailer’s proprietary materials without authorization.

13. Privacy and Data Security

Golden Mailer respects the privacy of its customers and website visitors.

Golden Mailer will handle personal information in accordance with applicable privacy laws and its published Privacy Policy.

Information collected may include:

Customer contact information
Business information
Billing information
Website inquiries
Advertising campaign information
Website analytics
Marketing performance information

Golden Mailer may share information with authorized service providers when reasonably necessary to deliver requested services, process payments, maintain systems, or comply with legal obligations.

Golden Mailer will implement reasonable administrative, technical, and organizational safeguards appropriate to the information it processes.

However, no electronic transmission or storage system can be guaranteed completely secure.

Customers are responsible for protecting their own account credentials and promptly reporting suspected unauthorized access.

Nothing in these Terms limits privacy rights or remedies that cannot lawfully be waived.

14. Website Use and Security

Visitors may use Golden Mailer’s website for lawful purposes, including learning about services, requesting information, and purchasing available products or services.

Users agree not to:

Attempt unauthorized access to website systems.
Introduce malicious software or harmful code.
Interfere with website functionality.
Collect information through unauthorized automated methods.
Misrepresent their identity.
Use the website for unlawful or fraudulent purposes.

Golden Mailer may restrict access to users who violate these requirements.

Golden Mailer reserves the right to modify website content, features, and functionality.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Golden Mailer will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of its services.

Such damages may include lost profits, lost business opportunities, or lost anticipated advertising revenue.

Except for liabilities that cannot lawfully be limited, Golden Mailer’s aggregate liability arising from a particular advertising order or service will not exceed the amount paid by the customer for the affected service during the 12 months preceding the event giving rise to the claim.

Nothing in this section excludes or limits liability for fraud, willful misconduct, or any other liability that cannot legally be excluded or limited.

Any limitations of liability are subject to applicable consumer protection laws and the terms of separately negotiated agreements.

16. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOLDEN MAILER PROVIDES ITS WEBSITE AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT.

GOLDEN MAILER DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY LAW.

GOLDEN MAILER DOES NOT WARRANT THAT ITS WEBSITE OR DIGITAL SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

GOLDEN MAILER DOES NOT GUARANTEE SPECIFIC ADVERTISING RESULTS, SALES PERFORMANCE, OR BUSINESS GROWTH.

NOTHING IN THIS SECTION LIMITS ANY EXPRESS WARRANTY OR STATUTORY RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

17. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Golden Mailer and its officers, directors, employees, agents, and representatives against third-party claims, damages, liabilities, and reasonable expenses arising from:

Advertising content supplied or approved by the customer that violates applicable law.
Customer infringement of third-party intellectual property rights.
Material misrepresentations made by the customer.
Unauthorized use of personal information or marketing lists supplied by the customer.
The customer’s material breach of these Terms.

This obligation does not apply to the extent a claim arises from Golden Mailer’s own negligence, misconduct, unauthorized modifications, or breach of its obligations.

Golden Mailer will provide reasonable notice of an indemnifiable claim and an opportunity for the customer to participate in its defense.

18. Suspension and Termination

Golden Mailer may suspend or terminate services when a customer:

Materially violates these Terms.
Fails to make required payments.
Provides fraudulent information.
Submits unlawful advertising materials.
Misuses Golden Mailer’s systems.
Engages in conduct that creates material legal or security risks.

Where reasonably practicable, Golden Mailer will provide notice and an opportunity to correct a violation before termination.

Immediate suspension may occur when necessary to address fraud, unlawful conduct, security threats, or other urgent risks.

Termination does not eliminate payment obligations for services already provided or authorized expenses already incurred.

19. Force Majeure

Golden Mailer will not be responsible for delays or failures in performance caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, severe weather, postal disruptions, transportation interruptions, labor disputes, government restrictions, utility outages, cyberattacks, or failures of third-party infrastructure.

Golden Mailer will make reasonable efforts to minimize disruptions and resume affected services.

If a material disruption continues for an extended period, the parties may discuss an appropriate adjustment, credit, rescheduling, or termination of affected services.

Nothing in this provision excuses payment obligations already accrued or limits rights that cannot lawfully be waived.

20. Dispute Resolution and Governing Law

These Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

The parties agree to attempt in good faith to resolve disputes through direct communication before initiating formal legal proceedings.

Either party may provide written notice describing the dispute and the requested resolution.

If the dispute cannot be resolved informally, either party may pursue available legal remedies in a court of competent jurisdiction.

Unless otherwise required by law or agreed in a separately executed contract, disputes will be brought in an appropriate state or federal court in California.

Nothing in these Terms prevents either party from exercising rights or remedies that cannot lawfully be restricted.

21. Changes to Terms

Golden Mailer reserves the right to modify these Terms from time to time.

Updated Terms will be published on Golden Mailer’s website at:

www.goldenmailer.com

Changes will become effective on the date specified in the revised Terms.

Material changes affecting existing customers or ongoing service agreements will be communicated when required by law or contract.

Unless otherwise agreed, changes will not retroactively modify the terms of an already accepted advertising order without the parties’ consent.

Continued use of Golden Mailer’s website or purchase of new services after revised Terms become effective constitutes acceptance to the extent permitted by law.

22. Contact Information

Questions concerning these Terms, advertising services, billing, or customer accounts may be directed to Golden Mailer.

Golden Mailer

Website: www.goldenmailer.com

Telephone: (925) 945-6144

Customers may also contact Golden Mailer through the contact options available on its official website.

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23. Entire Agreement

These Terms, together with applicable advertising orders, proposals, invoices, service agreements, and incorporated policies, constitute the agreement between Golden Mailer and the customer concerning the applicable services.

Any separately executed agreement will control over these Terms to the extent of a direct conflict.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Failure to enforce a provision does not constitute a waiver of the right to enforce that provision in the future.

These Terms do not create a partnership, joint venture, employment relationship, or agency relationship between Golden Mailer and its customers.

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925.574.5673